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Our mission and clinical vision

Our mission

NHS Hounslow CCG's mission is to improve the effectiveness of clinical care and the patient experience.

Our clinical vision 

Elective Care (planned surgery)

  • High quality service
  • Reduce the number of attendances needed at secondary care providers which would reduce the time patients would have to take from their daily lives
  • Detailed care and management plans sent to GPs and patients to enable local and self-management.
  • Palliative care to become an elective service by having robust end of life care plans

Non-elective care: (emergency care) 

  • Phone first: Encourage a change in patient culture/develop an understanding that phoning first is the best way to good, efficient and seamless service
  • Patient and public education engagement and communication programme will support people to get the best value from their NHS.

Quality in general practice:

  • A continuous drive to improve performance and access
  • To reduce ineffective variation
  • To seek to improve the quality of the primary care estate.

Out of hospital care:

  • Patients to feel secure being referred into an effective and safe partnership between the community based providers, and social services with support from their GPs or hospital consultant.