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Comments and complaints

Making a complaint to Hounslow CCG

If you are not completely satisfied with the way your complaint has been answered, or they cannot resolve the problem, you may wish to make a formal complaint to the CCG as the commissioner of these services. You can do this by contacting our complaints manager:

Telephone:  020 3350 4567 
E-mail: nwlccgs.complaints@nhs.net

In writing:                

NHS North West London Collaboration of Clinical Commissioning Groups
Complaints Team

15 Marylebone Road

More information about the complaints process can be found here.

Complaints about GPs, dentists, pharmacists or opticians

The CCG does not commission primary care. If you have a comment, complaint or compliment about a doctor (GP), dentist, pharmacy or optician, please contact the practice directly in the first instance. 

If you are unable to resolve your complaint with the practice, please contact:

NHS England
PO Box 16728, Redditch, B97 9PT
Tel: 0300 311 22 33
Email: england.contactus@nhs.net 

Complaints about hospital care, community care or mental health services

If you have a concern, complaint or compliment about a community service such as community nursing, health visiting, physiotherapy or podiatry service, please contact:

Hounslow and Richmond Community Healthcare
Tel: 0208 973 3100

If you have a concern or question about a mental health service, please contact:
West London NHS Trust
Complaints Manager
Tel: 020 8354 8174 
Email: complaints@westlondon.nhs.uk

If you have a concern, complaint or compliment about a hospital, please click on the links below which will take you to their contact details:

West Middlesex University Hospital

Ashford and St Peter’s Hospital

Charing Cross Hospital