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News

2018

GP Extended Access Service

GP Extended Access Service

NHS Hounslow Clinical Commissioning Group is committed to improving access to primary care services. This includes making appointments available at times that are convenient to patients.

If you:

  • find it difficult to attend an appointment during the working day;
  • are a busy parent with small children;
  • or rely on working carers to take you to appointments;

then this service is here to support you.

What is the GP Extended Access Service?

The Extended Access Service makes more appointments available with GPs in Hounslow, making it easier for you to get an appointment at a time that suits you, including evenings and weekends.

When are these appointments available?

Appointments are available from 8am–8pm, 7 days a week, including bank holidays. Appointments must be booked in advance.

Who can access these appointments?

Anyone registered with a GP practice in Hounslow.

How do I book an appointment?

Contact your GP practice in the usual way to request an appointment. If there are no appointments available at your practice, they may offer you an appointment with the GP Extended Access Service, if this is right for you. They are not a walk-in service.

If your practice is closed and you need a GP, please contact NHS 111. They will also be able to book an appointment for you with the GP Extended Access Service. Please note that your consent will be required in order for an appointment to be booked for you.

If urgent care is required please call 111 for further advice. If your need is life threatening, please go to A&E or call 999.

For support with the management of minor conditions, please contact your local pharmacist or visit the NHS UK website.

What can I be seen for?

A GP Extended Access appointment is exactly like an appointment at your own GP practice.  The service can see babies and children and has nurse appointments for treatments such as wound care and ear irrigation.

Will I see my own GP and/or nurse?

You will be seen by experienced Hounslow GPs and nurses, but it is unlikely that you will be seen by your own GP or nurse. If you would prefer to see your usual GP or practice nurse, please book an appointment with your usual practice during their normal opening hours.

Will the GP I see have access to my medical record during my appointment?

Your medical record will, with your consent, be available to the GP that sees you, to ensure that they have the information they need to give you the best possible care. Notes of your appointment will be sent back to your own GP practice electronically to ensure that your record is up-to-date. An appointment with this service will be just like an appointment at your own GP practice.


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