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Hounslow CCG chair congratulates local NHS community service on staff survey results

HRCH ranked best in nation by workers

The national NHS staff survey results for 2019 have been published and Hounslow and Richmond Community Healthcare NHS Trust (HRCH) has lots to celebrate.

12 DN Team

HRCH came top out of all community trusts in the country in 15 questions, including:

  • being able to do my job to a standard I am personally pleased with (84.9%)
  • having adequate materials, supplies and equipment to do my work (72%)
  • relationships at work not being strained (60%)
  • ability to deliver care I aspire to (78.2%)
  • people agreeing the trust encourages people to report errors, near misses and incidents (95.3%)
  • people agreeing their department or directorate collects patients’ and service users’ feedback (97.6%)

The percentage of colleagues recommending HRCH as a place to work remained the same as last year at 70.2% – almost 4% better than the national average of 66.3%.

Out of 90 questions, 48 responses improved since 2018, including positive views of:

  • jobs and teamwork
  • quality
  • support from immediate managers
  • health and wellbeing
  • efficacy of appraisals

In addition, almost 8 out of 10 of colleagues would recommend the trust as a place to receive treatment (78.9%).

Alison Heeralall, director of workforce and communications at HRCH, said: “I am pleased that 745 colleagues participated in the survey, which is 67.1% of our workforce. This is a brilliant response and means we have some rich, valid data to show us where we can make improvements.

“The results from the staff survey are incredibly important to us, as we get to hear what our people really think about working here.

“While most of our latest results are overwhelmingly positive, with year-on-year improvement, we still have some areas for improvement. Our trust board will the feedback to support improvements based on key themes or areas that need more focused efforts from the trust.”

Dr Annabel Crowe, Hounslow CCG Chair and local GP said: “This is remarkable and very welcome news.  The results of the staff survey reflect effective leadership and teamwork throughout the organisation and healthy relationships between staff themselves.

“Brentford FC maybe doing pretty well but HRCH have shown themselves to be top of their league when it comes to job satisfaction and staff morale!”