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Equality and diversity

Equality and diversity documents

We are committed to embedding Equality and Inclusion in everything that we do, but more specifically:

  • How we commission services on behalf of our residents 
  • How we recruit and support the development of our staff 
  • How we proactively engage and supported all our residents particularly given the diversity of our population and service users 

Our work on embedding equality into the commissioning of health services is underpinned by engagement with our stakeholders. We believe that engagement with and drawing on the expertise of residents, patients, services providers and third sector organisations is critical in shaping services that are of high quality, value for money and reflect the needs of our diverse populations.

The involvement and active participation of stakeholders helps us to meet our public equality duties by:

  • Identifying at an early stage in the design and development of services, whether the service is free of unlawful discrimination or impacts adversely on any group of service users of stage of development 
  • Advancing equality by ensuring that services are accessible to all who need the service 
  • Fostering good relations by drawing people from different communities to work together collaboratively with commissioners - and the wider health and social care workforce - to identify solutions to local health challenges 

Improving Patient Experience and Feedback

Working in partnership with patients, carers, the wider public and local partners to ensure that the services that are commissioned are responsive to the needs of the population. More specifically, the CCGs are committed to work in work collaboratively with providers – as well as holding them to account - to ensure the continuous improvement in patient experience and the overall quality of care that is provided locally.

The CCG – in partnership with North West London CCGs has invested in central dedicated Patient Experience Team to ensure that Patient, Service User, Carer experience and feedback is embedded in everything that we do. Examples of activities include:

  • Co-designing a CWHHE Patient and Carer Experience Strategy 
  • Promoting patient and lay voice at a strategic level and in collaboration with CWHHE and North West London CCGs 
  • Holding Providers to account 
  • Standardising Patient Experience & Quality Reporting 
  • Promoting Peer Learning and Sharing Good Practice
You can find templates and guidance on patient experience and equality below: 

Equality Delivery System Guidance for CCGs

Equalities and Inequalities Screening Toolkit

Equalities and Inequalities Template

Equality Analysis Guidance for Managers

Health Inequalities Guidance for Commissioners 

Equalities Monitoring Form


Information about equality training for staff and public can be found here.


Equality analysis

NHS Hounslow CCG is committed to ensuring that the organisation pays due regard to the three aims of the public sector equality duty. The systematic analysis of the impact of our actions and decisions on equality is one way that this can be achieved.

Equality impact assessments

The completion of equality impact assessments is no longer a statutory requirement. However, NHS Hounslow CCG believes that these are central to being a transparent and accountable organisation. The assessments ensure that we do not disadvantage people from certain groups by the way that we commission health services or through our employment practices. It is also a way of identifying where we might better promote equality of opportunity.

What are equality impact assessments?

An equality impact assessment is a useful tool that enables organisations to assess the implications of their decisions on the whole community. Carrying out an equality impact assessment will help organisations to:

  • Eliminate discrimination and tackle inequality.
  • Target resources in an efficient and fair way.
  • Develop a better understanding of the communities they serve and create stronger social and community networks.

Our approach

We require that equality impact assessments be an integral part of service planning and policy development. They are required to be completed whenever we plan, change or remove a service, policy or function.
Our process requires individuals and teams to think carefully about the likely impact of their work on different communities or groups. It involves anticipating the consequences of the organisation’s strategies, policies, procedures and functions on different communities and making sure that any negative consequences are eliminated or minimised and opportunities for promoting equality are maximised.