From 1 April 2021, this website will not be updated.

For the latest local health and care information, visit www.nwlondonccg.nhs.uk


Brent, Central London, Ealing, Hammersmith and Fulham, Harrow, Hillingdon, Hounslow, and West London Clinical Commissioning Groups (CCGs) have merged as of 1 April 2021 to form North West London CCG. Brent, Central London, Ealing, Hammersmith and Fulham, Harrow, Hillingdon, Hounslow, and West London Clinical Commissioning Groups is transferring to the new CCG – North West London Clinical Commissioning Group on 1 April 2021. The new Clinical Commissioning Group will become the new data controller.

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Equality and diversity

Protected Characteristics

The Equality Act 2010 protects people in nine protected characteristic groups from discrimination in the use of services and employment:

  • Age
  • Disability
  • Gender Reassignment
  • Marriage, same-sex Marriage and Civil Partnership
  • Pregnancy and maternity
  • Race- this includes ethnic or national origins, or nationality
  • Religion or belief
  • Sex
  • Sexual orientation

Different types of discrimination

Direct discrimination – when a service or organisation treats an individual with a protected characteristic in a worse manner than they would treat an individual to whom that difference would not apply.

Indirect discrimination – when a service or organisation is designed or monitored in a way that delivers an inferior service to some people more than others.

Discrimination arising from a person having a protected characteristic – e.g. access to a building for a wheelchair user, lack of a hearing loop, easy read versions not available, literature not available in other languages, clinics for pregnant mums at school pick up time, etc.

Discrimination by association – when a person receives worse treatment because of a family member or someone they know or support.

Discrimination by perception – when a service organisation treats someone unfairly because they ‘think’ they are from a protected characteristic group, or are acting on hearsay without checking the facts.

Victimisation – when a service or organisation treats someone unfairly because they have complained, spoken up about an issue.

Harassment – picking on someone or upsetting them on purpose. Targeting the individual for specific unfair treatment is considered harassment.

Reasonable adjustment – changes that individuals and organisations must make to give a person who is at a disadvantage the same chance of success/access as anyone else using the service. The same outcome for all is the purpose of this process.

Reasonable – something that is fair to the person and that an organisation or service is able to do.