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Get involved

The NHS Constitution

Our Governing Body oversees and ensures that we meet our obligations regarding the NHS Constitution. For the first time in the history of the NHS, the constitution brings together in one place details of what staff, patients and the public can expect from the NHS. It also explains what you can do to help support the NHS, help it work effectively, and help ensure that its resources are used responsibly. The Constitution sets out your rights as an NHS patient. These rights cover how patients access health services, the quality of care you receive, the treatments and programmes available to you, confidentiality, information and your right to complain if things go wrong.

For more information about the NHS Constitution and your rights as an NHS patient, visit the Gov.UK website

The Governing Body also ensures that we comply with Nolan principles of good governance (selflessness, honesty, objectivity, openness, leadership, accountability and integrity). You can read more about these here.

Our Governing body papers

Our Governing Body papers (agendas and supporting papers) describe how we report and scrutinise the work of the CCG, and our partners and health care providers. It includes information on the finances and the performance of health services. You can find the agendas, and papers here.

The Governing Body obtains assurance about public and patient involvement and related activity. We include a checklist on the front of all of our Governing Body papers that ensures that not only an equality impact assessment is undertaken but also that patient and public involvement is undertaken where it needs to be.

Alongside this we have regular reports which talk about the work we are doing to engage, involve and coproduce the work of the CCG with the public and patients – an example is here. We also provide our Governing Body with updates from the Patient and Public Engagement Committee which is a sub committee of the Governing Body; here is an example in June 2018. In addition to this our Governing Body has a regular report from each of its five localities which describes the work we are doing in partnership with patients, the public and stakeholders.

The Governing Body has a regular programme of patient stories. We invite patients to attend the Governing Body and tell us their story. We use this to understand the experiences of people in Hounslow, and also to deepen our understanding of services and whether they need to be improved. The knowledge that patients share helps to improve our commissioning, adds value to our monitoring and ultimately improves the quality of patient experience in the services that we commission or support.

Our Governing Body meets bi-monthly in public and patients and the public are welcome to attend. If you have any questions to put to the Governing Body, please forward these in advance and by 5pm on the Thursday prior to the meeting to j.onianwa@nhs.net

Our Constitution

Our constitution describes how we work and defines how we work. Our constitution is here.

We describe how we support patient and public involvement in the constitution and here we set out these details below:

5.3 Public Involvement – The Group will:

5.3.1 Make arrangements to secure public involvement in the planning, development and
consideration of proposals for changes and decisions affecting the operation of
commissioning arrangements

5.3.2 Follow the principles set out below in implementing its arrangements to comply with its duty to secure public involvement:

a) Working in partnership with patients and the local community to secure the best care
for them;
b) Adapting engagement activities to meet the specific needs of different patient groups
and communities;
c) Publishing information about health services on the Group’s website and through
other media;
d) Encouraging and acting on feedback;
e) Engage with the Local Medical Committee as statutory representatives of the General Practitioner Profession locally.

Under Section 6.7.3 (Composition of the Governing Body)

(F) Patient and Public Engagement Committee

Whilst not a formal committee with any formally delegated functions, the Patient and Public Engagement Committee’s main focus is to provide strategic oversight of CCG patient engagement and involvement and to act as an advisory Board to the CCG Governing Body.

How can I get involved?

Your feedback helps us to ensure we are commissioning the right services for our local population. There are a number of ways you can get involved in having a say about health services in Hounslow:

  • Become a patient representative and get involved in a number of our projects. Sign up here.
  • Patient participation groups: Most GP practices have a PPG. Join yours to have a say in how your local surgery is run
  • If you are a member of your PPG, why not have a say on how services are delivered in your locality by joining your locality patient participation group
  • Voluntary and community organisations: Get involved in campaigning, find out more about local services, and keep yourself informed 
  • Public meetings: Hounslow CCG attends local community networks, forums and public meetings to hear feedback and patient experiences
  • Hounslow CCG governing body meetings: These meetings take place in public and everyone is welcome! The agenda and papers are made available on this site.
  • Healthwatch: By becoming a Healthwatch volunteer, you can help shape local health services by representing your community
  • Choosing and Buying Services Together is a document that reviews Hounslow Clinical Commissioning Group’s patient engagement work in 2014/15.  The report details how we have worked with patients, carers, the public and other key partners to choose and buy better health care services for the people of Hounslow. 
  • Glossary of terms for patients: We've agreed to try and avoid using jargon whenever we're talking to the public and we hope this jargon buster is a useful tool.

Volunteer with local providers of healthcare services: