From 1 April 2021, this website will not be updated.
For the latest local health and care information, visit www.nwlondonccg.nhs.uk
Brent, Central London, Ealing, Hammersmith and Fulham, Harrow, Hillingdon, Hounslow, and West London Clinical Commissioning Groups (CCGs) have merged as of 1 April 2021 to form North West London CCG. Brent, Central London, Ealing, Hammersmith and Fulham, Harrow, Hillingdon, Hounslow, and West London Clinical Commissioning Groups is transferring to the new CCG – North West London Clinical Commissioning Group on 1 April 2021. The new Clinical Commissioning Group will become the new data controller.
The CCG is accountable to its Governing Body, its member practices, local patients and the Hounslow community. We are overseen by NHS England, a public body that is part of the Department of Health. Our Constitution sets out the rights and responsibilities of patients, the public and staff along with the plans we have committed to achieve.
Within this section you can find out:
Our approach to engagement
Hounslow CCG is committed to ensuring that patients’ needs are at the heart of everything we do. In order to ensure that we reflect our population we aim to have effective patient, carer and public involvement embedded in our work and in our planning processes.
We follow a set of guidance issued by NHS England which outlines best practice for enabling people to voice their views, needs and wishes, and to contribute to plans, proposals and decisions about services.
On this page find out about:
Our engagement principles
The CCG’s engagement work is built upon strong foundations.
We have a set of engagement principles based on our core values. As part of this we strive to:
These principles are the foundation of our engagement strategy - pages 9-14. This document sets out our intentions for ways in which we aim to involve our stakeholders and local population. Engagement is a vital part of our goal to achieving our strategic initiatives and delivering the best health and wellbeing within the resources available.
We are currently reviewing our engagement principles as part of our refresh of our engagement and communications strategy.
Initial feedback received: November 2018 – January 2019
Workshop 22 and 29 January 2019:
What our population has told us about these principles:
We will be using this feedback to refresh our core engagement principles as part of the new strategy.
Next stages: Develop strategy based on feedback and publish first draft for public consultation (March/April 2019).
The engagement commissioning cycle:
We are dedicated to engaging with local communities within all aspect of the commissioning engagement cycle.
Through the ‘analyse and plan’ stage we:
Examples of this include:
Through the design and improve stage when buying services we:
Examples of this include:
Through the monitoring, learning and assurance phase we:
Examples of this include:
How we involve our patients and public in engagement
A range of inclusive approaches and methods of engagement
We use a variety of mechanisms to involve the local population and gather feedback, to ensure that we can capture a wide range of views and opinions. Evidence of the number of public facing meetings and sessions we hold can be seen on our events page.
GP extended access:
As part of the national requirement to increase the access to GP services across England and Wales by providing evening (6:30pm - 8:00pm) and weekend appointments, we needed to gather the views of our local population. In February and March 2018 we used a number of diverse methods to give our patients and public the opportunity to think about their needs are and then tell us how they would like the service to be delivered.
These views were fed into the development of the service specification around the times of appointments and what specific surgeries needed to be available out of core hours.
Commissioning maze: interactive event to improve understanding about the complexities of commissioning
In another, novel approach to gaining stakeholder views, we handed the commissioning reins over to the public. Our ‘Be the commissioner’ event was a simplified version of the commissioning process but it gave participants the chance to play the role of the CCG and make healthcare commissioning decisions. The feedback provided us with an alternative, deeper insight into the views of local people.
Working with our local CVS Learning Difficulties (LD) forum:
We regularly attend a Learning Difficulties (LD) forum, where attendees raised a number of concerns around barriers to accessing health care and health checks within the LD community and wanted more information about women’s health.
Working in collaboration with the learning disability (LD) community, a GP and nurse from Hounslow CCG attended an informative session at the Learning Disability Forum (LDF) CVS as part of a question and answer session around screening, women’s health and what stops people from going to see their GP. We listened to your feedback and have been working on an action plan to address these concerns.